Cancellation and Refund Policy

Last updated: October 2026

Cancelling an order

• You can cancel or edit an order in the app until the kitchen’s cut-off time for that meal. The timeline shown on the order tells you the deadline.
• When you cancel in time, the points held for that order return to your wallet immediately.
• After the cut-off the kitchen has started preparing, so an order cannot be cancelled by the customer.

If a dish is unavailable

If a kitchen cannot make a dish you ordered, we ask you to replace it or leave it out before the cut-off. If you do nothing by the deadline, the order continues without that dish or follows the choice shown in the app.

If a delivery fails or goes wrong

If your order is not delivered, or reaches you in a condition you cannot accept, write to us the same day. Where the fault is the kitchen’s or the delivery’s, the points spent on that order are returned to your wallet.

Refunding a recharge

• A wallet recharge can be refunded to the original payment method if the points from it are still unspent. Points that have been used for meals cannot be refunded as money.
• Ask for a refund in the app or through the Contact Us page. Approved refunds are sent back through our payment partner and usually reach you within the time your bank takes for refunds.

Bonus and reward points

Bonus points and rewards are not refundable as money.

Contact

Questions about a cancellation or refund can be sent through the Contact Us page.