Terms and Conditions

Last updated: October 2026

The service

• RozEats is a platform that connects customers with independent kitchens and delivery partners. Kitchens prepare the food and are responsible for it; RozEats provides the app, payments and delivery coordination.
• Availability depends on your address and on each kitchen’s menu and cut-off times.

Accounts

• You sign in with your mobile number and a one-time code. Keep your code private and tell us if you think your account has been misused.
• Give accurate information. We may suspend accounts that misuse the service.

Wallet and points

• You recharge your wallet with an online payment and receive points. Meals are priced in points.
• Points are held when you place an order and spent when it is delivered. They are not cash, cannot be transferred and are used only on RozEats.
• Bonus or reward points may be locked and released under the rules shown in the app.

Orders and delivery

• You can edit or cancel an order until the kitchen’s cut-off time for that meal.
• A delivery is complete when the delivery partner enters the one-time code you provide. Please be available at the address you chose.
• Delivery times are estimates.

Platform fee

A platform fee may be added to your order. It is shown in the app before you confirm. Kitchens pay RozEats a service charge and a delivery fee as agreed with us.

Kitchens and delivery partners

Kitchens must hold a valid FSSAI food licence and keep it current. Delivery partners must hold a valid driving licence. We may verify, suspend or remove either if information is false or standards are not met.

Liability

We take care in running the service but cannot be responsible for delays or interruptions outside our control. Our responsibility for a single order is limited to the amount paid for it, to the extent the law allows.

Changes

We may change these terms and will show the date above. Continuing to use RozEats means you accept the updated terms.